Support
Last updated: 14 September 2026
Something wrong with your account, your credits, or a picture that never arrived? Write to us and a person will read it.
Email us
admin@sultrai.com. We answer within two business days. Include the email address on your account and, if it is about a purchase, the date and amount. Never send us your password or full card number: we will never ask for either.
Credits and billing
Credits are added to your account as soon as a payment clears. If a payment went through and the credits did not appear, write to us with the date and amount before disputing it with your bank, and we will fix it. Charges appear on your statement under our processor’s descriptor, not under the site name.
Your account and your data
You can change your details or delete your account and everything in it from your account settings. Deletion is immediate and cannot be undone. What we store and for how long is set out in the Privacy Policy.
Somewhere else to write
A safety concern or a report about content goes through Safety and consent. A formal complaint, including about content featuring you, goes through Complaints. A copyright claim goes to our DMCA agent. All of them reach the same team; the separate pages exist so a report carries the details that let us act on it quickly.