Support

Email us

admin@sultrai.com. We answer within two business days. Include the email address on your account and, if it is about a purchase, the date and amount. Never send us your password or full card number: we will never ask for either.

Credits and billing

Credits are added to your account as soon as a payment clears. If a payment went through and the credits did not appear, write to us with the date and amount before disputing it with your bank, and we will fix it. Charges appear on your statement under our processor’s descriptor, not under the site name.

Cancel your Membership

A Membership paid by card renews at the end of each period until you cancel it. You can cancel at any time, in any of three ways: tap Cancel membership in your account settings; write to admin@sultrai.com from the address on your account and we cancel it within one business day; or use CCBill's consumer support at support.ccbill.com. Your Membership stays on until the end of the period you paid for, and you are not charged again.

A Membership paid with crypto is a single payment that does not renew, so there is nothing to cancel.

Your account and your data

You can change your details or delete your account and everything in it from your account settings. Deletion is immediate and cannot be undone. What we store and for how long is set out in the Privacy Policy.

Somewhere else to write

A safety concern or a report about content goes through Safety and consent. A formal complaint, including about content featuring you, goes through Complaints. A copyright claim goes to our DMCA agent. All of them reach the same team; the separate pages exist so a report carries the details that let us act on it quickly.