Copyright, DMCA & Takedown Policy

Which law applies

Sultrai is operated from the European Union. Our Terms of Service are governed by French law and disputes fall to the competent courts of Paris. As a hosting service we act under the notice-and-action regime of the EU Digital Services Act (Regulation (EU) 2022/2065) and French law, and that is the procedure set out below.

We are not established in the United States and the US Digital Millennium Copyright Act does not govern this Service. We nevertheless accept and act on notices sent in DMCA form, because rightsholders routinely send them and because acting on a valid notice is what our own obligations require in any case. Sending a notice in either form gets the same treatment and the same deadline.

What can be infringing here

All imagery, video and character artwork on Sultrai is generated by our own models from checkpoints we license or host ourselves, and every reference portrait is original and synthetic. We do not train on, upload, or reproduce third-party photographs or artwork, and there is no route by which a user can upload an image to this Service.

What users can contribute is text: community character definitions, imported character cards, and lorebook entries. Text written by someone else and published here without permission is the infringement this policy exists to address, and it is removed on a valid notice.

Where to send a notice

Send notices to admin@sultrai.com, with "Copyright" or "DMCA" in the subject line. This is our point of contact for copyright notices and for contesting a removal. Complaints that are not about copyright go to Complaints & Content Removal instead, which carries the same deadline.

What a notice must contain

Under article 16 of the Digital Services Act, a notice must be precise enough and substantiated enough for us to act on it without a detailed legal examination. Please include all four of the following.

1. A sufficiently substantiated explanation of why you consider the material to be infringing, including what work it copies and what right you hold in it.
2. A clear indication of the exact electronic location of the material. A direct URL is the single most useful thing you can give us.
3. Your name and email address, so we can acknowledge the notice and tell you the outcome.
4. A statement confirming your good faith belief that the information in the notice is accurate and complete.

If you are sending a notice in US DMCA form under 17 U.S.C. § 512(c)(3), include in addition: a physical or electronic signature of the rightsholder or of a person authorised to act for them; identification of the copyrighted work, or a representative list where one notice covers several; your postal address and telephone number; a statement that the use is not authorised by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that you are the owner or are authorised to act on the owner's behalf.

A notice sent in bad faith has consequences under both regimes. Article 16 requires a good faith statement, and a person who knowingly materially misrepresents that material is infringing may be liable under 17 U.S.C. § 512(f). If you are unsure whether the material is covered by an exception such as quotation, parody or fair use, take advice before sending a notice.

What we do when we receive one

1. We acknowledge the notice and act on it expeditiously, and in any event within five business days of receipt, which is the same commitment we make for every other category of complaint.
2. We give the user who posted the material a statement of reasons, as article 17 of the Digital Services Act requires: what was removed, on what ground, whether automated means were used, and how to contest it.
3. We record the notice, the decision and the reasoning, and count it against that account.

Contesting a removal

If your material was removed and you believe that was a mistake or a misidentification, you may contest it by writing to admin@sultrai.com within six months of the decision. This is the internal complaint-handling route required by article 20 of the Digital Services Act. It is free, and your complaint is decided by someone who did not make the original decision, not by automated means alone. Tell us what was removed, where it was, and why you think the decision was wrong.

If you disagree with the outcome, article 21 of the Digital Services Act gives you the right to take the dispute to a certified out-of-court dispute settlement body. That right is in addition to going to court, and nothing on this page limits it. Our complaints policy makes the same commitment for every other kind of report, and we pay the cost of that referral.

If the original notice was sent in US DMCA form, you may instead send a counter-notice under 17 U.S.C. § 512(g)(3): your signature, identification of the material and where it appeared, a statement under penalty of perjury that it was removed as a result of mistake or misidentification, and your name, address and telephone number with a statement that you accept service of process from the sender. We forward a valid counter-notice to them, and unless they tell us within ten business days that they have filed an action, we may restore the material between ten and fourteen business days after receiving it.

Repeat infringers

We suspend, in appropriate circumstances, the accounts of users who repeatedly post infringing material, as article 23 of the Digital Services Act requires us to do for users who frequently provide manifestly illegal content. Each notice we act on is counted against the account that posted the material. An account that accumulates three counted notices is suspended, and a single notice concerning deliberate or large-scale infringement may result in immediate suspension on its own. A notice that is withdrawn, or that is answered by a successful complaint, is not counted. We warn the account before suspending it, unless the infringement is manifest.

Suspension means loss of access to the account and to any characters published from it. Consumed credits are not refunded, as set out in our Terms of Service.

Trade marks, likeness and everything else

This page covers copyright. If your complaint is that content depicts a real, identifiable person, that it infringes a trade mark, or that it breaches our Acceptable Use Policy in any other way, use Complaints & Content Removal, which carries the same five business day commitment and an appeal route for both sides.